Frequently Asked Questions
GENERAL INFO
“Where are you located?”
American Monsters – ONIONHEAD’S REVENGE Haunted House
2nd Floor South-East Wing of Mall of America®
Bloomington MN 55425
When entering through the mall, ONIONHEAD’S REVENGE is in the directory or you can find us at 200 South - 2nd floor.
“Is Onionhead's Revenge cashless?”
Yes, ONIONHEAD’S REVENGE is a cashless event. We only accept electronic forms of payment, such as credit cards, debit cards, and mobile payment methods.
“Where is the best place to park?”
Convenient and free parking is located throughout the East Ramp at Mall of America®. Floors P2, Georgia and P3, Indiana both have direct entry to the ONIONHEAD’S REVENGE skyway. For handicapped guests and those with limited mobility, follow the ADA signage to accessible entry through the mall.
“Can I bring my backpack or other large items?”
Do not bring backpacks, suitcases, large coats or bags. There are lockers of all sizes in the mall on East levels 1, 2, & 3, and South level
“How long is the wait in line?”
Line wait times are dependent on the popularity of the time slot and ticket chosen. Waiting in the General Admission queue can be bypassed by purchasing a Fast Pass which will allow expedited access.
“Can I wear my Halloween costume to the haunt?”
Yes, you are welcome to wear your costume to the haunt. However, masks and elaborate makeup are not allowed for safety purposes. Inappropriate costumes that involve offensive imagery or nudity will not be allowed in and all props must be checked in at the welcome desk prior to entry.
Note: please avoid costumes or footwear that may become a hazard while moving through confined spaces.
“How long is the haunt experience?”
The length of the attraction depends on the pace of your group, however most groups make it through the haunt experience between 20 - 25 minutes.
“Do you serve alcoholic beverages?”
Yes. ONIONHEAD’S REVENGE offers two bar experiences for guests 21 and over with proper ID.
Vern’s Bayou Bar - Our lobby bar. Haunt admission not required.
Doc’s Speakeasy Bar - Located in the middle of the haunt. One drink maximum.
No outside beverages are allowed, and we reserve the right to not serve and/or remove guests who become too intoxicated or disruptive.
Doc’s Speakeasy - Important Info
Doc’s Speakeasy Bar has a one-drink maximum. The one-drink policy allows all guests to have an opportunity to experience this special in-haunt bar. Guests wishing to have more than one drink are invited to continue their experience at Vern’s Bayou Bar at the end of the Haunt.
“Do you serve non-alcoholic beverages?”
Yes. We offer a variety of non-alcoholic beverages including sodas and water. Guests can purchase these refreshments in the Lobby at Vern’s Bayou Bar.
“Are we allowed to touch the actors?”
No, and the actors will not touch or grab you, though they may accidentally bump into you. We are here to foster a safe environment for the guests as well as our scare-actors. If you are attempting to touch and interact with the actors in an unsuitable way, we reserve the right to remove you from the Haunt and prosecute should the situation warrant it.
“What if my question isn’t answered here?”
No worries! You can email additional questions to info@americanmonsters.com.
We will do our best to update the site with the most common questions -- so ask away!
TICKETING
“Do I need to print a ticket?”
A digital ticket with a QR code will be emailed upon purchase. Please have your digital ticket printed or readily available prior to admission. Please have 21+ ID ready if you would like to join us at the bar.
“Can I reschedule my ticket?”
Yes. We understand that plans change and we like to accommodate our guests. Please email info@americanmonsters.com from the email address used to book your reservation with the requested date and time slot. We require at least 36 hours’ notice from the original ticket date to process a change.
NOTE: We are unable to accept expired tickets for a future time slot, so ticket changes must be made PRIOR to the originally scheduled date.
“How many times can I go through the Haunt?”
One ticket = one trip through the Haunt. If you’d like to experience the Haunt a second time, an additional ticket is required.
Of course, Vern’s Bayou Bar and Revenge ’n Things Gift Shop are always open 1 hr before and 1/2 hr after haunt hours so stop in for the drinks and indulge in the merch!
“Can I get a refund?”
Sorry, there are no refunds for any reason unless you have added Purchase Protection* to your order. We do not offer refunds for children or adults that are too scared to go through or exit the haunt early.
*By adding Purchase Protection when you place your order, you will be able to receive a refund of your unscanned Tickets (excluding ticket service fees and protection fee) if you are prevented from attending the event and are unable to reschedule to attend another night.
*NOT APPLICABLE to Promotional Tickets or Trade Tickets. Protection only applies to unused tickets that you have purchased*
“When I arrive, can I still purchase tickets online?”
Yes! Tickets will be available upon arrival at ONIONHEAD’S REVENGE box office or online on your smartphone.
However, it is NOT RECOMMENDED as the date or time slot you want could be sold out. Buy now to save time and insure your date & time are available!
DISCOUNTS & COUPONS
“Are there group discounts?”
Yes. Group discounts are available and depend upon your group size and night of attendance. Please email info@americanmonsters.com to inquire and allow at least 36 hours for response.
“Are there discounted nights?”
Yes! We offer discounted tickets for Opening Weekend - September 27 & 28. Limited quantities available. Other dates with discounts may be available throughout the season. Stay tuned to our website or follow us on Instagram @monstagram_official for up to date posts!
Make sure to join our mailing list for future discounts and events!
“Are there military discounts?”
Yes. We proudly support all service branches and thank you for your service! For a military discount please enter the code Zombie for $5 off admission when you purchase your ticket, and be prepared to show your valid military ID at the door.
“Are there discounts for MOA Insiders?”
Yes! Be sure to monitor your Mall of America® emails and check in on the app to stay up to date with new events and promotions!